Versa 3 suddenly massively overcounting steps

[WalkerOfSam]

I've had my Versa 3 for just over a year, and yesterday it overestimated steps during a walk, then corrected itself. Today, it has done the same overestimation, but failed to correct it. When I look at the App, the steps counting during a walk seem appropriate, but the daily total is 1000s more than it should be. The total for today is apparently 30,010, but the 5 periods of walking total only 18,542 (1,376 + 1,419 + 11,787 +3,147 + 813). There's no way that I have done 13,000 incidental steps! I've tried rebooting the watch twice and restarting the app and my phone.  Maybe the 3-axis accelerometer is faulty???

[Gf5]

Been happening to my Versa 3 for about 3 weeks now.  iPhone 14 Pro IOS 18.3.1.  However, jumps steps when I’m no where near my phone or syncing.  Factory reset and did it again within a few days.  

[NY124]

My thoughts exactly :hundred_points:. Yesterday and today it happened. Rebooted watch. Waiting to see what happens.

[ManuFitbit]

Hi Everyone.

Please be aware that our team is currently looking into the issue and developing a solution.

Thank you for your patience. We will update the thread as soon as we have new information.

[Manci1]

My Firbit maintained accuracy today! Two hours...just like old times!!!
Hope it does it again tomorrow!🤗

[amcccoy]

So far it looks like mine has too!   🤞🏻that this is now resolved

[Mike6624]

Mine has also worked properly today, first time for nearly 2 weeks, will
see if this carries on

[ManuFitbit]

Hi @Manci1 @amcccoy @Mike6624. It's good to see you participating in the forums. 

Thank you for taking the time to share the feedback with us. 

I'm glad to know that it's working now for you. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[Guy_]

Hi All, please see best answer in Unreliable step counting bug to see how to check if it is working for you.

[Malinkohlmark]

Mine has also worked properly today, first time for nearly 1,5 weeks 🥳 very happy!

[Cameltoe17]

Appears that it is working today . If you hold the supplier accountable then they’ll respond in a positive manner. That said if they know that there’s an issue with their product they should contact end users so the frustration level can be addressed and a resolution put in place.


Sent from the all new AOL app for iOS

[Mike6624]

Exactly

Sent from Outlook for Android<>

[Capon830]

Not many people understand that concept.

Unfortunately that's the world we live in.

[ErinIsobella]

Yes mine also working like it should for the last two days, although my battery is now draining very quick, charged it tonight and it just wouldn’t reach 100%, stuck on 99%. I used to be able to go a week without charging it, it has been 5 days this time. 

[LambrosG]

Mine has been having the same problem with the battery before this mess
with the steps began.