Versa 3 won't charge

[FredVec]

I cannot get my Versa 3 to charge. I have followed all remedies such as cleaning pins on charger and watch. Plugging in another outlet. Trying to reboot however just get a screen that indicates the battery is at 0. Any other remedies I can use.

Moderator Edit: Clarified subject

[Guy_]

Hi @FredVec - check the charge cable carefully, and also the cleaning - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[MarreFitbit]

Hi there, @FredVec. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

[Shantrice79 · Accepted solution]

They will have you send your watch to them you will be without one until they see what the problem is . If you fuss enough when they receive your watch they may send yours out.still a 2 week process 

[Guy_]

It would seem unwise to send a good watch back if it is only the charge cable that is faulty.

As this is a common issue, getting a replacement cable under warranty or just buying another one seems a more rapid option to try first.