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Versa 3 won't charge

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‎02-09-2022 16:53 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-09-2022 16:53 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I have been having a lot of trouble charging my Versa 3. When the battery is low (8-5%) I plug it in to charge, but then the battery goes to empty and it will not even register that it is plugged in. I’ve tried restarting the device, different outlets, different plugs, etc. ive cleaned the connections on the back and on my charging cord. I’ve left it plugged in for over a day and it will not even turn on. Today it turned on briefly, I tried to restart it, and it is completely dead again, and will not register being plugged in to charge. Has anyone experienced this? Any solutions? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-09-2022 20:52

‎02-09-2022 20:52

Hi @bea29  -  this is quite a common problem, have a look at this How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎02-10-2022 04:50 - edited ‎07-22-2023 03:59

In response to Guy_

‎02-10-2022 04:50 - edited ‎07-22-2023 03:59

Hi there, @bea29. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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