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Versa 3 won't charge

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‎01-09-2023 04:14 - last edited on ‎01-09-2023 08:12 by Fitbit Moderator

‎01-09-2023 04:14 - last edited on ‎01-09-2023 08:12 by Fitbit Moderator

I’ve had my Versa 3 since Christmas 21 and for the last few months it hasn’t been charging properly. It now won’t charge at all, it connects to the charger and looks like it’s charging at the start and then it doesn’t do it at all. I’ve bought a new charger but this hasn’t solved the problem. Has anybody else had this problem? Can it be fixed? Thanks 

 

Moderator Edit: Clarified subject

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‎01-09-2023 08:14 - edited ‎12-18-2023 05:27

‎01-09-2023 08:14 - edited ‎12-18-2023 05:27

Hi there, @Toria88. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

Maybe is not the charger, but the Versa 3 itself. Have you tried cleaning the Versa 3's contacts? For more information, see Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎01-09-2023 08:20

In response to MarreFitbit

‎01-09-2023 08:20

Yes I’ve cleaned them and it still doesn’t charge. It lights up when the charger connects then just goes dead again

Sent from Outlook for iOS<>
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