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Versa 3 won't charge

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‎05-26-2023 11:31 - last edited on ‎05-27-2023 05:20 by Fitbit Moderator

‎05-26-2023 11:31 - last edited on ‎05-27-2023 05:20 by Fitbit Moderator

When I first connect my Versa 3 to

charge, it indicates that it is charging, but after a couple of seconds it is no longer charging. I tried cleaning both the connectors on the watch and the charger as per instructions on this site. It does not work. It is stuck at 79%.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-26-2023 21:21

‎05-26-2023 21:21

Hi @Jojojo75 - the charge cable or power source may have issue see instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎05-30-2023 12:46

In response to Guy_

‎05-30-2023 12:46

Hi Guy_
Sorry for this late reply. I ended up plugging the charge cable directly into my computer. I pressed the side button on the watch a couple of times for 3-4 seconds as suggested, and then I restarted my watch by pressing the side button until the logo appeared. It seems to have done the trick. I now have it charging directly from a wall outlet and I see the percentage going up.

Thank you for your help!

Joanne

Best Answer