Versa 3 won't connect to Wi-Fi

[3303718169]

My versa 3 won’t connect to my Internet

Moderator Edit: Clarified subject

[Guy_]

Hi @3303718169  - not connecting to the internet is often one of these reasons - No internet connection 

[MarreFitbit · Accepted solution]

Hi there, @3303718169. Welcome to the Community Forums. 

As a first approach, make sure that your Wi-Fi network is working correctly and that your network type is compatible with your Versa 3. In order to do so, connect another device, such as your phone or computer, to your network. If the device connects successfully, confirm your network type is compatible with your Fitbit watch by reviewing the supported network types in How do I connect my Fitbit watch to Wi-Fi? 

Note: Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

Plug your Versa 3 into the charger and make sure it’s in range of your Wi-Fi network (move your watch closer to your router). If you still can’t connect to Wi-Fi, try the steps below:

1. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.
3. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router.

If none of the above seems to work, remove your watch from the list of Bluetooth devices on your phone (known as "unpairing").

1. On your phone, go to Settings > Bluetooth >your device name > find an option to forget the device.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.

Keep in mind that since you have unpaired your Versa 3, you'll need to set up your notifications again. For instructions, see How do I get notifications from my phone on my Fitbit device?