help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't open the alarm app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-28-2022 14:48 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-28-2022 14:48 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

So for the last few days my versa 3 will not open my alarm app to set an alarm at the schedule I have  previously done for weekdays is not going off. When I select the alarm app it highlights that app for about 10seconds then bounces back to the menu without opening. I've tried restarting with no change. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-28-2022 20:25 - last edited on ‎07-20-2024 11:21 by Fitbit Moderator

‎11-28-2022 20:25 - last edited on ‎07-20-2024 11:21 by Fitbit Moderator

Hi @BigGstacey  - try sync the watch and then a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it.

If this doesn't fix the problem you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They will assist you with a factory reset.

It is a good idea to make a note of any clocks or apps and any special watch or app settings you use before the reset.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎11-29-2022 02:04 - edited ‎07-24-2023 03:59

In response to Guy_

‎11-29-2022 02:04 - edited ‎07-24-2023 03:59

Hi there, @BigGstacey. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thank you so much for your help and advice!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes