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Versa 3 won't respond

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‎04-07-2022 03:02 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

‎04-07-2022 03:02 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

My versa 3 up and quit working.  I can't get it back on 

 

 

Moderator Edit: Clarified subject

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‎04-07-2022 04:42 - edited ‎11-13-2023 04:31

‎04-07-2022 04:42 - edited ‎11-13-2023 04:31

Hi there, @Anita70. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you haven't done so yet, I'd recommend restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If the above doesn't work and your Versa 3 is showing just the Fitbit logo, please try the steps below: 

  • Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-07-2022 04:42 - edited ‎11-13-2023 04:31

‎04-07-2022 04:42 - edited ‎11-13-2023 04:31

Hi there, @Anita70. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you haven't done so yet, I'd recommend restarting your Versa 3. For instructions, see How do I restart my Fitbit device?

If the above doesn't work and your Versa 3 is showing just the Fitbit logo, please try the steps below: 

  • Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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