Versa 3 won't respond

[JC1997]

My Versa 3 suddenly back screen and the green heart bit lights went out.

Can not restart and no vibration when pressing the key. 

Try charging for few hours and still can not restart and no vibration.

Please help

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JC1997. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As per the description of your post, it seems like your Versa 3 ran out of battery and also that it's not charging properly. With that being said, I suggest trying the steps provided in this help article Why isn't my Fitbit device's battery charging? 

Hope that helps. 

[angelapb]

Hi! Same here.

My Fitbit stopped working today. It ran out of battery, and is not charging. I already checked this list https://help.fitbit.com/articles/en_US/Help_article/1190.htm?Highlight=battery and the problem seems to match this one: "Your device’s battery was depleted to 0%, and it doesn’t appear to be charging." - but kept it charging during 1 hour did not solve the problem. 

[MarreFitbit]

@angelapb Thanks for stopping by in the Community Forums and already troubleshooting the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.