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Versa 3 won't respond

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‎08-01-2022 10:27 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

‎08-01-2022 10:27 - last edited on ‎12-18-2022 17:37 by Fitbit Moderator

My 1 yr old versa e just went black. Tried the 10 sec reset. No luck. Is connected to phone, 100% battery. But to no use when screen is black. I can feel vibration when pressing button…. Could this be water damage related?

 

Moderator Edit: Clarified subject

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‎08-01-2022 10:31 - edited ‎11-16-2023 11:06

‎08-01-2022 10:31 - edited ‎11-16-2023 11:06

Hi there, @GraceYnor. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-01-2022 10:42

In response to MarreFitbit

‎08-01-2022 10:42

Tried chat, not available. Sent a twitter msg now. Lets see. Thanx

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