Versa 3 won't set up

[SunsetRunner]

My versa watch isn’t setting up properly. Everytime I get to the stage that it downloads everything a Red Cross will appear on the watch screen and disconnects. We have restarted the watch, and my phone. Turns blue tooth on and off, deleted the Fitbit app and re installed it, and nothing has changed

Moderator Edit: Clarified subject

[Adelmar]

maybe **ahem** product nobody is there to help

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner @Adelmar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit devices before reaching out. 

Please follow the troubleshooting steps provided here Why can't I set up my Fitbit device?

Hope that helps. 

[jsc82]

I have had two separate Versa 3's now and neither will update firmware. Exact same issue as you. I have contacted the chat function and I've tried every single thing suggested on both phones and nothing works. Each time they run out of ideas they simply try and get me to get a new watch. I am glad someone else is having similar issues. When I pointed out that I could maybe end up going around this stupid circle indefinitely as they are not resolving the problems. They actually agreed!