Versa 3 won't stay connected to my phone's Bluetooth

[andreeaeg]

I have deleted the versa 3 from Bluetooth multiple times and have paired it again and again.  After a few hours the watch tells me to pair it again. I am constantly turning off "First timer with Fitbit and I am very frustrated! 

Moderator Edit: Clarified subject

[CindyMFitbit · Accepted solution]

Hi there, @andreeaeg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out.

I suggest trying the following:

1. Make sure the Fitbit app is updated, a new update was released a few days ago.

2. Restart your Versa 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 3.

Hope that helps. 

[TashyChanz]

Hi,

I am having the same issues with my Versa 3. I updated from a Versa 2 and unfortunately I’m regretting it. I love my watch but it’s definitely frustrating when it won’t stay connected and i can’t use all of the features. 

[andreeaeg]

I turned off bluetooth I wasn't using and restarted the Fitbit.  So far that seems to working.  I didn't event know there was a restart until Cindy suggested it.  See #2 in her response to me. Hope this helps you.

[TashyChanz]

Yea I have done that multiple times! It seems to work for a little while and then stops connecting again. I’ve been persevering with it because I want it to work so bad! 

[andreeaeg]

I ended up getting a replacement fitbit.  I "forgot" the Versa 3 controls on my bluetooth iphone se200, and now don't know how to get them back on.  can you help please?  Thank you.

[Camckeogh]

I have never had an issue with my Versa 3, not it will not hold the bluetooth pairing with my apple 12 ProMax. I have updated both devices, powered off bluetooth, eliminated other bluetooth device…I’ve tried all possible solutions, but nothing seems to work!  Why has my Versa 3, all of the sudden, keep losing bluetooth pairing?  Is it the Versa 3 or my Apple 12 Pro Max?
Please help!
tyia,
Carolyn

[andreeaeg]

Not sure if this will help, but I found that once I got it to pair, if I closed and then reopened the Fitbit app on my phone each morning (before I sync) the pairing and Bluetooth issues have mostly been resolved.