Versa 3 won't swipe

[JMM10220]

Hello!

My FBV3 is pretty new as I only got it a few weeks ago. It has had no issues up until today. It worked fine all morning but about an hour ago it stopped swiping. I have restarted it numerous times to no avail. The odd thing is that it does respond to taps but will not swipe at all. Anyone else have a similar issue where it will respond to the tapping but not swiping? Any fixes that actually work? Do I need to buy a new one?

Thanks.

Moderator Edit: Clarified subject

[Guy_]

Hi @JMM10220 - certainly don't part with it before exploring all options. A replacement from Fitbit is unlikely to be a new watch, while yours is and most probably not faulty.

As you have tried restarting try changing clock face from the  Fitbit App , Gallery tile. It may be a clock face fault

[MarreFitbit]

Hi there, @JMM10220. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your suggestion!

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[JMM10220]

this worked for about 24 hours and now it's doing it again.

[MarreFitbit]

@JMM10220 Thanks for the update. As I suggested in my previous post, click here to get connected with our Support Team. They will be more than glad to continue assisting you. 

See you around! 

[JMM10220]

I can't get anyone to respond on the support

[Guy_]

@JMM10220-  in the Fitbit App, click profile photo, Help & Support and Contact Customer support. They will probably talk you through a factory reset.