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Versa 3 won't sync and time is wrong

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‎03-01-2022 18:52 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

‎03-01-2022 18:52 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

this will not sync for an update that is probably why it won't keep the correct time for the East coast

 

Moderator Edit: Clarified subject

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‎03-03-2022 04:07 - edited ‎06-22-2024 07:29

‎03-03-2022 04:07 - edited ‎06-22-2024 07:29

Hi there, @MomTavares. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, keep in mind that your Versa 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

Since you're having syncing difficulties, I'd recommend following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Nevertheless, please make sure that the phone you're syncing with meets the requirements listed here.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-03-2022 04:07 - edited ‎06-22-2024 07:29

‎03-03-2022 04:07 - edited ‎06-22-2024 07:29

Hi there, @MomTavares. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, keep in mind that your Versa 3 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

Since you're having syncing difficulties, I'd recommend following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Nevertheless, please make sure that the phone you're syncing with meets the requirements listed here.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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