Versa 3 won't sync anymore

[Elementlia]

After update from end of Summer Fitbit versa 3 will not sync. When try to do a factory reset I can't due to the button not working either. Screen swiping also sometimes doesn't work. Any other way to do factory reset? Also received this fitbit due to a study, but it's over now so they can't do anything.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Elementlia. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not syncing anymore. I understand where your concern is coming from. I'll be glad to continue assisting you. 

Before considering the factory reset, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

Are you still having issues with the screen? If so, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Elementlia]

I've tried all of that before and nothing works. I can't even factory reset
due to the button on the side of the fitbit not working whenever I press
it. I'm at a loss.