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Versa 3 won't sync my sleep data

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‎10-08-2024 19:08 - last edited on ‎10-09-2024 05:14 by Fitbit Moderator

‎10-08-2024 19:08 - last edited on ‎10-09-2024 05:14 by Fitbit Moderator

Hi, my Versa 3 tracks my sleep and everything. 

The problem is every data syncs with the fitbit app except for sleep data. I also cannot manually log my sleep in the fitbit app. 

I have tried factory reset, soft reset, unpair device, and updated firmware, but still not able to solve this issue. Any advice?

Moderator Edit: Clarified subject

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‎10-09-2024 05:15

‎10-09-2024 05:15

Hi there, @nantha. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your sleep data is still not syncing. I understand your concern, we're here to help! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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