Versa 3 won't sync or connect again

[Bracks222]

My Versa 3 stopped communicating with the app, will not sync. With the single button on the side I try to reset but all that comes up is the Alexa set up and will not power off or reset 

Moderator Edit: Clarified subject

[Guy_]

Hi @Bracks222 - a possible better solution is to restart the phone, this often helps.

if not, to restart the watch, in the Settings menu you can use Shutdown at the bottom and wait at least 10 seconds before doing anything with it.

With the button you need to hold it longer, because there are several actions, double press, long press [which is what you got] or 8 seconds long press to restart. How do I set up my Fitbit device?

[MarreFitbit · Accepted solution]

Hi there, @Bracks222. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @Guy_ Thanks for your help!

If you haven't done so yet, I suggest trying the following steps:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.