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Versa 3 won't turn on

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‎12-01-2022 06:13 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎12-01-2022 06:13 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

Fitbit was working fine this morning and charged fine. Went to check time this afternoon and screen blank and not showing anything. No lights flashing at back and nothing is being recorded on app

 

 

Moderator Edit: Clarified subject

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‎12-01-2022 08:14 - edited ‎03-09-2024 05:23

‎12-01-2022 08:14 - edited ‎03-09-2024 05:23

Hi there, @SMB50. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will be in touch with you soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-01-2022 08:14 - edited ‎03-09-2024 05:23

‎12-01-2022 08:14 - edited ‎03-09-2024 05:23

Hi there, @SMB50. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will be in touch with you soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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