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Versa 3 won't turn on

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‎03-06-2023 01:36 - last edited on ‎03-06-2023 06:06 by Fitbit Moderator

‎03-06-2023 01:36 - last edited on ‎03-06-2023 06:06 by Fitbit Moderator

Cant get versa3 to come on dropped it on floor didnt work after that

 

Moderator Edit: Clarified subject

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‎03-06-2023 06:11 - edited ‎06-16-2023 06:40

‎03-06-2023 06:11 - edited ‎06-16-2023 06:40

Hi there, @Junu1967. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

  • Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-06-2023 06:11 - edited ‎06-16-2023 06:40

‎03-06-2023 06:11 - edited ‎06-16-2023 06:40

Hi there, @Junu1967. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

  • Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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