03-04-2024 12:46 - last edited on 03-05-2024 04:48 by MarreFitbit
03-04-2024 12:46 - last edited on 03-05-2024 04:48 by MarreFitbit
After I did the upgrade to Google it stopped working completely, please help. I just bought this 2 yrs ago and I really loved it. What can I do, s advise
Moderator Edit: Clarified subject
03-05-2024 04:53
03-05-2024 04:53
Hi there, @Lucinq. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not turning on. I understand where your concern is coming from as you love your Versa 3. I will do my best to help you with this!
To better assist you, may I know if you've tried charging your Versa 3? Does it vibrate or light up when you connect it to the charging cable?
As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.
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03-05-2024 21:37
03-05-2024 21:37