Versa 3 won't work at all

[Ma_Voi3]

Hi,

My fitbit versa 3 has stopped working since 3 weeks. No light at the back of the watch, no sound, no connection with my phone.

Of course, I tried to plug it in for 24 hours, tried with a different cable than mine and a friend tested my cable : My fitbit cable is ok, but my watch doesn't want to turn on anymore.

What Can I do? I have a fitbit premium and it is useless.

Thanks,

Moderator Edit: Clarified subject

[Guy_]

Hi @Ma_Voi3  - it could be that the watch contacts need cleaning. They are prone to collecting dirt which could stop it charging. See

How do I clean my Fitbit device?

[Ma_Voi3]

Thanks Guy.

Unfortunately the various possibilities offered online - including yours - do not allow me to restart my watch.

Fitbit won't do anything. My watch lasted a year and a half. I paid for 2 premium subscriptions and got no customer satisfaction.

It's shameful, it's theft.

[MarreFitbit]

Hi there, @Ma_Voi3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and also trying the tips and recommendations provided by @Guy_. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

See you around. 

[Shtibit]

I have the same issue...have tried everything. This is my second Fitbit....sending in the first one was a fiasco...the "prepaid, preprinted" label somehow got my package lost for weeks on end.  When I phoned FBhelp, they told me it was my responsibility to keep checking the tracking number (which, of course, I WAS...my call was based on the fact that the tracking number has had no updated information for weeks on end).

I finally had to get Amazon involved to get a replacement sense.  Just a few months later, it's completely unresponsive.  I have taken all the steps everyone has suggested, to no avail.  I am ready to crush my Fitbit with a hammer, just to get a tiny bit of satisfaction from this purchase...which (after a broken Fitbit scale that the company refused to stand behind) will be my last purchase ever from fitbit.

[AngelineK]

Same problem here too. I've had it for about 6-7 months and won't turn on.

[Guy_]

It's quite a common problem, so please check the 4 watch contact holes are clean and the charge cable is actually ok.

Follow the link and instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

It may lead to success.