The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Not really a question. Just wanted to share my experience with customer support. My versa 3 had to be returned due to it not charging ( only 6 months old ). After about 10 days i received a replacement shipped from the Netherlands. The replacement was a refurbished one so I presume that it had already been sent back once for repair. But needless to say the replacement doesn't work. It won't switch on. I even got my friend to bring his versa 3 charging cable over but we still cannot get it to work. Left it charging for 2 hours and still can't switch it on. Got on to customer support about it and all they could say was send it back and we will send you a replacement. Even had to contact them again to get a returns label sent to me. I'm just hoping that I don't get another refurbished one that has already been repaired once. How I feel about Fitbit at the moment I won't be buying another one.
It depends on the laws of your country. For example in New Zealand replacements have to be like for like. So if you purchased a new Fitbit, Fitbit have to legally replace it with new not refurbished. Check your consumer laws
It depends on the laws of your country. For example in New Zealand replacements have to be like for like. So if you purchased a new Fitbit, Fitbit have to legally replace it with new not refurbished. Check your consumer laws
I sent my fitbit in the beginning of June 2022. They sent an email stating they were sending replacement and I still haven't received. I'm done with fitbit. Nothing but problem with the last 2 version (versa lite and versa 3) have been junk.
Best Answer