Versa 3

[Hørsrud]

My Versa 3 will not sync, tried everything for several days now. Deleted the clock in the app and tried to re-enter it. Comes up that Fitbit.com has maintenance. They've had it for 2 days now, it can not be like that. I have a Samsung S21 + and iPad that I have synced with, none of them work.

[Guy_]

Hi @Hørsrud  -  if your watch is not syncing you can't change clock face in the Fitbit App on your phone. The error may be misleading

Steps to try

• Turn off all Bluetooth devices except your watch and phone
• Delete the Versa 3 Bluetooth entry on your phone
• Logout of the Fitbit App
• Clear the storage cache and force stop the Fitbit App
• restart both Versa 3 and S21+
• Login to the Fitbit App
• Without closing the Fitbit App go to the phone home screen
• A sync popup will appear, click on it and wait for it to pair and link
• then sync

More here Why won't my Fitbit device sync? 

[Hørsrud]

Hi again, I have tried what is explained, but still not get contact with Versa 3. I have deleted the watch from my Fitbit user and tried to get it back again. Get errors, and no contact. 

Merete Hørsrud

[Guy_]

@Hørsrud  - just possibly this may be relevant No internet connection 

[Hørsrud]

I have internet connection on my phone, (and iPad) The watch stop sync on wednsday. I bougth the watch 3-4 weekend ago, and it was ok, until now.

Merete

[Guy_]

@Hørsrud  - Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.