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Versa Active Zone Mins

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‎08-16-2022 11:25

‎08-16-2022 11:25

Active zone minutes registered as more than 1300 today. Normally 250 or so. Not sure if a setting has changed somehow. Also calories too high 

Help!

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‎08-16-2022 21:19

‎08-16-2022 21:19

Hi @Tankerton2a - as a first step try syncing then do a full Shutdown from the watch Settings About menu. Wait at least 10 seconds before placing on the charger to restart it and charge it.

Author | ch, passion for improvement.

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‎08-17-2022 13:08

In response to Guy_

‎08-17-2022 13:08

Thanks sadly that did not work and having issues contacting support

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‎08-17-2022 21:29 - last edited on ‎08-08-2024 10:29 by Fitbit Moderator

In response to Tankerton2a

‎08-17-2022 21:29 - last edited on ‎08-08-2024 10:29 by Fitbit Moderator

@Tankerton2a - note, it probably won't correct past measurements but could correct future ones.

You may be able to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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