01-07-2019
08:16
- last edited on
10-21-2021
12:14
by
DavideFitbit
01-07-2019
08:16
- last edited on
10-21-2021
12:14
by
DavideFitbit
My app notifications, such as FB Messenger, Facebook, Gmail, and Calendar were working about 3 days ago. However, now I am not getting them. I have a IPhone 6plus. I have done all the suggestions I have read, such as unpairing, turning off bluetooth, shutting off the phone and Versa and restarting everything. I have also check on my Versa that notifications have been turned on. On my phone, I have checked my do not disturb and that the app notifications I wish to receive have been completely turned on under settings.
When I to into the Fitbit app to turn on app notifications, it states: "apps will be added to the list after they send notifications to your phone." I am assuming that means I have to wait until one of the apps send my phone a notification, and then I can choose it from the list. Is that correct?
But why did my notifications turn off in the first place? I just got my Versa before Christmas and everything went wonderfully pairing my phone with my Versa. However, when I went to set the Windows 10 Fitbit app with the versa, I couldn't download music and was told through a customer service agent that they are working on resolving this issue.
Moderator edit: subject updated for clarity
Answered! Go to the Best Answer.
01-07-2019 13:49
01-07-2019 13:49
I have searching for solutions, and I read to unpair from bluetooth, then remove app on phone. Reboot phone. Turn off watch ad back on, until FitBit icon comes up. Then reload Fitbit app on phone and reconnect bluetooth. I did that, and I now have the fitbit app notifications, but I still do not see any for my gmail, facebook, facebook messenger.
What else should I do?
01-07-2019 09:52
01-07-2019 09:52
Not knowing much about iOS, I've noticed with phone or Fitbit app updates permissions sometimes get reset.
Have you checked the permisdions on the phone? Does Fitbit have permission to your phones notification panel?
Have you checked Fitbits setup guide and troubleshooting steps?
01-07-2019 11:46
01-07-2019 11:46
01-07-2019 13:49
01-07-2019 13:49
I have searching for solutions, and I read to unpair from bluetooth, then remove app on phone. Reboot phone. Turn off watch ad back on, until FitBit icon comes up. Then reload Fitbit app on phone and reconnect bluetooth. I did that, and I now have the fitbit app notifications, but I still do not see any for my gmail, facebook, facebook messenger.
What else should I do?
01-07-2019 16:31
01-07-2019 16:31
Just so others know, and thank you staff at Fitbit for assistance, this worked for me!!
Un-pair watch on phone.
Remove Fitbit app from phone.
Reboot phone.
Reboot watch, holding left and bottom button, until the Fitbit logo comes up on the watch.
Download the Fitbit app on your phone.
Login to your Fitbit account, and accept all permissions.
Connect your watch.
When I went into the App Notifications on the Fitbit app on my phone, the FitBit app notification was there. I turned it on.
Now, my app notifications (such as gmail, FB messenger, FB) did not give me an option to turn on until I started receiving those notifications on my phone. So I sent my self a text email, and when it came on my phone, I went to the FitBit app and turn the gmail notification on. I did this for all other apps I wanted notifications for.