Versa BPM Not Working

[whitneyball]

For the past two months my watch has not been calculating BPM. The green indicator lights are also out. I cleaned it, made sure my arm was clean, reset it the watch and did a factory reset. It still isn't working. 

[SunsetRunner]

Here is another thing for you to try, @whitneyball - from your Versa clock face, swipe left to Settings, then swipe down to Heart Rate. Make sure it is set to On. 

[whitneyball]

The heart rate features are set to on

[SunsetRunner]

Thanks for letting us know, @whitneyball . You’ve done some good trouble shooting. You can find more tips here, in the Help section. Check out the advice about how the band may be involved In this issue. If none of these help, it may be best to contact Support. 

[whitneyball]

I have the band that came with the watch and it’s been snug during my workouts, nothing new from when it was working properly. It’s not just that it’s not showing on the watch, the green indicator lights aren’t even working. This is second versa I’ve gotten because the first one also malfunctioned. Every year this watch breaks and I’m following the care directions. I just need to invest in something better.