Versa Band Broke

[Blombly]

Everyone needs to know that if their Versa band breaks and the unit is just out of warranty, there is no assistance with purchasing a new band, no replacement for the bad design, no discount on the purchase.  They don't care about consumer assistance or consumer loyalty, its not worth the over $200 I paid when the band doesn't last as long as the unit.  It's worthless to me now.  Thanks for nothing!  Also, the online chat was not sympathetic to my issue at all.

[LiliyaFitbit]

Hi @Blombly, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing your experience regarding your Versa broken band. Thank you for your efforts to resolve this and for letting me know that you've contacted Customer Support already. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback and the time you took to let us know your frustration since this helps us to keep improving. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

Let me know if you have any questions.

[Blombly]

Hello LiliyaFitbit, I appreciate your polite spin on my customer support contact, however, in case you don't have the transcript of the contact, let me tell you that the Customer Support said, "....your Versa is out of warranty, here's a link so you can buy a new one...."   I responded with a "No Thanks" and then got a "Your welcome" from Customer Support.  That was it.

Poor Customer treatment! You can't spin that.

[jhbeck]

Understand your frustration.  They have many good options on Amazon for around $8.

[Blombly]

Thank you jhbeck for a much more reasonable response to the issue than the Customer Service offer to spend another $30 on what clearly is a deficient product.   I didn't realize the depth of the wrist band disintegration issue until I experienced it myself.  

[LiliyaFitbit]

Hi @Blombly, thank you for your reply. It's nice to see you around, @jhbeck. 

@Blombly I am sorry to hear about your experience. I totally understand how you feel about this and appreciate your comments. Your feedback has been forwarded to our team, this helps us to keep improving our products and services.

@jhbeck thank you for your participation and your input. 

I'll be around if you need further assistance.