Versa Battery Draining Quickly

[AKTrip06]

My Versa that I’ve had since December 2018 has worked great until this past week when the battery goes from 100% to 0% in an hour or 2. I have cleaned the sensors, done the restart 4-5 times, left it on charger for 4+ hours and none of these things have helped. I am so disappointed as I have loved my Versa especially for exercise tracking as well as helping in my weight loss goals. Does anyone have any additional suggestions? Seems like 6 months is a short life span for an expensive piece of equipment!

[lannymathis]

I am having the same problem. I also notice that the face has started fading in a strange way after a few seconds. Is that happening to you?

[Tpaschke]

As of yesterday my battery starting draining extremely fast as well. I have had my versa for over a year without any problems until yesterday. I did the App update and did a restart twice but it has drained 20% in two hours 

[AKTrip06]

I haven’t noticed that that the face is draining just that all of the
sudden it has gong from 100% to 0%. Possibly the face is draining but I’ve
missed it because it is happening so quickly!! I’m just so frustrated!
--
Sent from Gmail Mobile

[AKTrip06]

I haven’t noticed that that the face is draining just that all of the sudden it has gong from 100% to 0%. Possibly the face is draining but I’ve missed it because it is happening so quickly!! I’m just so frustrated!

[lannymathis]

That’s about what mine is also. Does your screen also fade to a translucent
mess after a couple of seconds?

[AKTrip06]

It just turns black. I’ve had it off charger now for 2 hours and it’s down to 20% already! So frustrating!!!

[lannymathis]

Since update about three seconds after lighting up it kind of blend from
watch face to what ever screen you have open. Can’t read either. I have had
a Fitbit of one kind or another for about 7 years. Looking at other brands
now.

[Tpaschke]

Do you think this is a bug that can be fixed or are our Versa’s now junk

Sent from my iPhone

[lannymathis]

Don’t know, tired of messing with it. Battery at 30% in 8 hours. Just
bought a galaxy watch

[marykhr]

Mine is also doing the same thing. I bought mine in June 2018. It started after I updated the app on my phone on Wednesday. The next day, I had it turned off before I went to bed and when I woke up the battery was on 0%. Since then the battery rapidly decreases like something is draining the power. 

[SunsetRunner]

@AKTrip06 

Since you've had it less than a year, it should still be under warranty. So, contact Tech Support.

Here's what they had me do: 1. Plug the charging cradle into a different power source. If you usually use a wall charger, try a PC or laptop. If you usually charge from a PC, try a wall charger. They want to ensure you are charging from a good source (though if the charger isn't up to the job, why does the Versa indicate 100%? (They couldn't answer that.)) 2. If that doesn't help, they will have you do a test to see just how long the battery lasts. Charge to 100% and  make note of the date/time you do so. Then just wear it until the battery dies completely. Make note of that date/time also. Sync the Versa often so they can look in their logs to see how quickly it is draining.

My replacement should be here Thursday. Meanwhile, I am charging a couple times per day...

[marykhr]

Thank you for the advice. I bought it June 25th of last year. So, I am about two weeks out of the warranty. 

[martyd59]

I am in the exact same boat.  I have a fully charged Fitbit Versa and twice in the last week it has died on two 2-hour bike rides!  I am using GPS, but nothing should drain that fast and it was not problem before!  

Is there a battery replacement or is it time to dump it??

[Amyj525]

I noticed the exact same thing. I have had mine since January of this year (so only 6 months as well) and it was consistently a 4-day charge. I changed NOTHING in my settings and all of a sudden, it needed charging every 24-30 hours. I contacted tech support and they had me do a battery drain test on and they are sending a replacement. I have seen other posts recently about this sudden change too. I think it is a software issue and not the actual fitbit itself but we will see. Just go through customer service and see if they can help. If enough people bring it to their attention hopefully they will act fast on it. Even if it is out of warranty, they will still have options for you.

[lannymathis]

I have owned almost every model Fitbit has made and have loved them all. In
the end I had problems with every one of them. I just purchased a Galaxy
watch. Your loss Fitbit.

[Tpaschke]

They had me do the same thing. I hope they replace mine. I am lost without it. How long did it take for them
To get back to you to say they were going to replace it

Sent from my iPhone

[AKTrip06]

I have been on hold for 25 minutes to try to get some help or action. No one is answering or helping. I am also lost without my Versa. So disappointed in the customer service. Am super frustrated with Fitbit. Don’t want to buy an Apple Watch, but it’s looking like I’ll be having to do so... Fitbit- you’d better start stepping up your game!!

[AKTrip06]

I’ve done all these things and also have tried contacting Customer Service and have yet to get a response. Have tried to call twice and was on hold for over 25+ minutes. Losing faith in Fitbit unfortunately 

[Amyj525]

They replied within 24 hours after I let them know i completed the test and my new Versa shipped out the next day.