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Versa Battery Draining Quickly

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‎07-07-2019 06:19

‎07-07-2019 06:19

My Versa that I’ve had since December 2018 has worked great until this past week when the battery goes from 100% to 0% in an hour or 2. I have cleaned the sensors, done the restart 4-5 times, left it on charger for 4+ hours and none of these things have helped. I am so disappointed as I have loved my Versa especially for exercise tracking as well as helping in my weight loss goals. Does anyone have any additional suggestions? Seems like 6 months is a short life span for an expensive piece of equipment!

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22 REPLIES 22

‎07-08-2019 21:01

In response to Tpaschke

‎07-08-2019 21:01

I am having the same issue with my Versa battery draining quickly. The problem started around July 5th. I'm hoping it's a bug that can be fixed. I find it strange that everyone is experiencing the same issues at the same time. 

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‎07-08-2019 21:08

In response to AKTrip06

‎07-08-2019 21:08

@AKTrip06 wrote:

I have been on hold for 25 minutes to try to get some help or action. No one is answering or helping. I am also lost without my Versa. So disappointed in the customer service. Am super frustrated with Fitbit. Don’t want to buy an Apple Watch, but it’s looking like I’ll be having to do so... Fitbit- you’d better start stepping up your game!!

Apple Watch charge period is even less and it won’t record your sleep. I’d just hang up and email them. They seem to be fastest that way.

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‎07-09-2019 02:58

In response to Amyj525

‎07-09-2019 02:58

Update: after being on hold for 45 minutes, I got through to someone and thankfully because my Versa is still under warranty, they’ll be sending me a new one. 

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