Versa Bluetooth connection dropping

[Rach_V]

On Monday, my Fitbit became disconnected from my iPhone 7 Bluetooth sometime during the night. Somehow this threw off the time on my fitbit, and caused my alarm to go off a half hour late (according to the watch it was 6 am when it was actually 6:30). It’s continued to have connection problems all week, but going into my Bluetooth settings would generally fix it. Now, on Friday, my Versa does not appear in my list of discoverable Bluetooth devices at all. The time is incorrect again, and none of my calories/steps/anything is synching to my phone. I’ve tried rebooting both the watch and my phone. I’m hoping there’s a way to fix this without losing all of my information (like by doing a factory reset).

[JuanJoFitbit]

@Rach_V Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it gets disconnected from your iPhone 7. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that your phone has the most recent OS version and the Fitbit app is up to date as well. If these details are already covered, please take a look at this help article and follow the troubleshooting steps that you haven't tried and let me know if the issue gets fixed.

Keep me posted on the outcome! 

[Rach_V]

Hello Juan,

I’ve tried everything suggested in the article you sent me, and my versa still won’t connect to my phone. When I go into my Bluetooth settings, my versa doesn’t even come up as an option to connect to. My phone is working just fine with all other Bluetooth devices that I usually use it with. Do you have any other suggestions?

Sent from my iPhone

[JuanJoFitbit]

@Rach_V Thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have more questions!