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Versa screen unresponsive

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‎05-20-2019 06:39 - last edited on ‎05-20-2019 11:42 by Fitbit Moderator

‎05-20-2019 06:39 - last edited on ‎05-20-2019 11:42 by Fitbit Moderator

After a day of fighting with my Fitbit and customer service I am asking for advice on here. I woke up to my Fitbit flashing the logo and unresponsive to anything after messing with it all morning I called customer service and was told because I’m ONE MONTH out of warranty I won’t be able to get a replacement which is ridiculous so I am hoping to get advice here. I got the flashing to stop and did a factory reset. I updated, resynced, and tried disconnecting Bluetooth. I’m at my wits end with it. I enjoyed this watch and would have loved to keep being a customer but at this point I am going to buy outside of Fitbit of this issue is not resolved.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2019 06:44

‎05-20-2019 06:44

Hi, flagged your post to the Moderator Team. One of them will be soon contacting you in this topic. Hope they can be of help to you. 

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‎05-20-2019 11:40

In response to SunsetRunner

‎05-20-2019 11:40

@Archer72 Welcome to our Fitbit Community! I'm sorry to hear that your Versa became unresponsive and it's not longer under warranty. I totally understand how you feel due to this and appreciate your feedback and comments since this helps us to keep improving.

 

Please visit this page for more information about the warranty policies.

 

Thank you for your help @SunsetRunner!

 

I'll be around if more questions arise.

JuanJo | Community Moderator

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