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Versa Bluetooth not detecting

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‎01-25-2020 14:05

‎01-25-2020 14:05

I’ve had my Versa just over a year, never had any issues. After most recent Fitbit app update my iPhone XR no longer detects my Fitbit Bluetooth. I’ve tried all recommend problem solving including resetting versa to factory settings and deleting from app. Now trying to to add a device to Fitbit and the versa is not detectable. Please help as Fitbit is now in factory mode and quite literally useless.

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‎01-26-2020 12:44

‎01-26-2020 12:44

Welcome to the Fitbit Community, @DaveStone.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with connecting your Fitbit Versa to your iPhone XR after the recent Fitbit app update. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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