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Versa stopped working

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‎01-25-2020 14:27 - last edited on ‎01-26-2020 12:24 by

‎01-25-2020 14:27 - last edited on ‎01-26-2020 12:24 by

I bought my first Versa when it first came out. In the beginning, I was very glad because it's really pretty and it had a lot of cool functionalities. 

Today, it died (classic: Versa won't turn on...). 

It happened after I tried make a factory reset through the watch the menu. The battery was 97% charged right before it died and tried all the solutions proposed by the forum...

During these nearly 2 years I had my Versa, it had so many bugs that I think I spent so many time trying to fix it, than watching series on Netflix... Looking this forum, I have the impression I had all the problems people describe here! Bluetooth sync, notifications not working, system really slow, etc...

 

I have to admit, the service costumer was always great. They changed 3 times my watch, but it would have been better don't have any problem with my watch.

But now I gave up... I'm tired of trying to fix all the Versa problems, and spending my time with customer service to change for a new one.

It have been more a fight, then a user experience.

 

 

Moderator edit: subject for clarity

 

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‎01-26-2020 12:23

‎01-26-2020 12:23

Hi @ascavalcante80, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your Versa stopped working after a factory reset. Thank you for your troubleshooting efforts. I understand how frustrating this is for you as you liked your watch in the beginning and would like to continue enjoying its features. I am glad to hear that you had a great experience with our Support team. Thank you for sharing your experience and feedback since this helps us to keep improving.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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