Versa Constantly Fails to Sync - I'm Out of Ideas & Patience!

[PhoenixRises]

I bought my Versa new from Macys. I set it up and the first week or so, it worked perfectly.

Then it began to have syncing failures. This problem has been escalating. I've combed these forums, trying everything I could find or think of...over and over and over. I've power cycled the Versa, as well as the Windows 10 laptop I need to sync to. I've shut-off/turned-on Bluetooth, I've done unpairings, positioned the Versa in every possible location around the laptop, I bought a Bluetooth transmitter, confirmed Bluetooth is using the latest driver, tried syncing while on the official FitBit charger.

If I spend hours trying everything to get it to sync, it eventually does...but there seems to be no rhyme or reason to why it works one time & fails most times. I recently bought a Bluetooth dongle, which worked great for a couple of days...now I'm back to tearing my hair out. I've wasted so much time & money on this thing, it's reached the point I actually get physically upset when I need to sync it. I bought the Versa to help with some health issues. I really can't be dealing with this level of daily frustration.

Is *anything* being done to fix all of these malfunctioning/non-functioning Versas? Should I just get rid of it and walk away from Fitbit products?

Moderator Edit: Clarified Subject.

[ACG]

Hello @PhoenixRises

@I see you never mentioned a factory reset. 

See pg.68 in the users guide below:

User Guide

[dagman]

I was having all the same problems. Call support and they will help you thru it. Im on my second Versa. So far, so good......

[ACG]

Way to go @dagman

Go @PhoenixRises Go

[SunsetRunner]

I occasionally had problems with bluetooth, which were mostly fixed by making sure my phone was the only one with bluetooth turned on. (I turned it off on the laptop temporarily if there was a problem syncing.)

One time, however, I was finding nothing at all worked. It turned out to be a portable (landline) phone, which I'd recently reconnected, causing interference. I unplugged the phone from its charger and turned it off completely and that solved the problem. 

So it might pay to see if there is anything in the vicinity that could be emitting some sort of wireless signal, even if it's not bluetooth.

[Gidgetz]

I am with you on this. I just found tiniest to get the standard response of turn Bluetooth off or unpair device. Really frustrating to say I’ve done this and they tell you to do it like you’ve never said that. I had a pairing issue and called them and they walked me through everything they do to get it to sync but when they saw it did not work they offered to replace it with a used device. Let me know if you get anything that is useable. 

[Babysittingjake]

Curious... Do you have Ford Sync as well? I just read that Fitbit sync has a problem with having them both. I was just searching to see how the issue was resolved. I to feel it is way too expensive for these types of problems. Restarting the phone, reinstall app, etc

[Gidgetz]

I do have a Ford Sync.

"The sea, once it casts its spell, holds one in its net of wonder forever." - Jacques Cousteau

Carol Stanton
Volunteer Coordinator
Robinson Ranch

[Babysittingjake]

Think that is where the real problem lies. Fitbit needs to figure out how to stop the Ford Sync from interfering. For now restart your phone when you need to sync. Shut Bluetooth off and let app ask to restart. 

[PhoenixRises]

No, I don't have Ford Sync.

The only other Bluetooth-based item I have used on this laptop is a pair of Bluetooth earbuds. In desperation, I even "removed" those via Windows' Bluetooth menu. Made no difference, unfortunately.

[Babysittingjake]

Have you tried talking with Fitbit? I found them to be quite helpful normally. I know mine was a little rough in the beginning then it did awesome now it is really acting up again . So I'd the app, figured Fitbit must be doing another update soon. I wouldn't do them entirely  Ride out the Storm a little longer  Do the reset. Remove and install the app again... You know the drill. If within the return frame maybe go in and swap for a new one. Good luck 🍀🤞

[PhoenixRises]

I did a Factory Reset, per the Versa manual.

Also uninstalled & re-installed the Fitbit app on this Windows laptop, then signed in.

The current situation:

-The Versa "pairs" via Windows.

-Fitbit App is "Looking for tracker..." endlessly.

-Versa shows initial Fitbit logo (pulsing logo with multi-lingual "To start, download the Fitbit app" message)

This is the same "looking for tracker..." behavior I constantly experienced BEFORE the factory reset. Only difference is that now all my tracking data has been erased by the reset.

I didn't think it would be possible to lose ground in this battle but, apparently, I was wrong.

[PhoenixRises]

I do have a landline in an adjacent room. Unplugging & turning it off didn't make a difference, sadly.

Have unplugged literally all other items in the room. No joy.

Thanks for the ideas, though.

[Babysittingjake]

Was your phone listed as a compatible model? Otherwise call or tweet or send message thru app but get in touch with Fitbit. They should be made aware of these onging problems. You may have a lemon. Sorry on the loss of your stats. I had forgotten that I had lost mine with the reset as well, but it started working after. Took an awful long time to get it up and going though.  Understand your frustration entirely. 

[PhoenixRises]

It's definitely not a phone compatibility issue, as I'm not using Versa with a phone. Only cellphone I own is a cheap "pay as you go" (non-smart) phone.

Thanks, though.

I guess contacting Fitbit is my only remaining option. Will deal with them tomorrow when I'm feeling better.

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@Babysittingjake wrote:

Was your phone listed as a compatible model? Otherwise call or tweet or send message thru app but get in touch with Fitbit. They should be made aware of these onging problems. You may have a lemon. Sorry on the loss of your stats. I had forgotten that I had lost mine with the reset as well, but it started working after. Took an awful long time to get it up and going though.  Understand your frustration entirely. 

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[Babysittingjake]

To get mine to sync with Windows 10 I have to use my dongle I had received with an earlier Fitbit.

Feel better! 

[PhoenixRises]

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@Babysittingjake wrote:

To get mine to sync with Windows 10 I have to use my dongle I had received with an earlier Fitbit.

Feel better! 

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Yes, as I mentioned in my initial post, I bought a dongle. The Versa sync'd via the dongle fantastically at first, but then relapsed to "looking for tracker" bad behavior shortly thereafter. This has been an emotional roller coaster ride, to put it mildly. It works! It doesn't. IT WORKS! IT DOESN'T!

If I wasn't so dejected, it would actually be funny.

[Paul19822013]

I got mine yesterday and noticed this issue straight away.... tried a few things was close to returning today.

re did the connection but this time told it not to control the unlock feature of my phone Android Galaxy s7 edge trusted devices. So far it seems to be holding up but I will 're post in a couple of days if it keeps working.

It may be the developers need to look at the watch being able to do 2 things on bluetooth at the same time.

My Garmin had no issues in this respect.

[DramaQueenDiva]

Have any of you checked the app to see if it's updated?

[Paul19822013]

App was only downloaded yesterday and my phone auto updates when charging
so I'm confident it is in this case up to date