Versa Constantly Fails to Sync - I'm Out of Ideas & Patience!

[PhoenixRises]

I bought my Versa new from Macys. I set it up and the first week or so, it worked perfectly.

Then it began to have syncing failures. This problem has been escalating. I've combed these forums, trying everything I could find or think of...over and over and over. I've power cycled the Versa, as well as the Windows 10 laptop I need to sync to. I've shut-off/turned-on Bluetooth, I've done unpairings, positioned the Versa in every possible location around the laptop, I bought a Bluetooth transmitter, confirmed Bluetooth is using the latest driver, tried syncing while on the official FitBit charger.

If I spend hours trying everything to get it to sync, it eventually does...but there seems to be no rhyme or reason to why it works one time & fails most times. I recently bought a Bluetooth dongle, which worked great for a couple of days...now I'm back to tearing my hair out. I've wasted so much time & money on this thing, it's reached the point I actually get physically upset when I need to sync it. I bought the Versa to help with some health issues. I really can't be dealing with this level of daily frustration.

Is *anything* being done to fix all of these malfunctioning/non-functioning Versas? Should I just get rid of it and walk away from Fitbit products?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. @PhoenixRises and @Paul19822013, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @ACG, thanks for your insight.

I appreciate some of you have shared your experience and let us know you have already contacted our Support Team and have been provided a resolution. I'm very glad. 

@PhoenixRises and @Paul19822013, if you haven't done it yet, I would like to suggest you to enable All-day Sync in the Fitbit app (Windows 10 and Android) so your Versa can maintain a constant connection when you have Bluetooth on on your mobile device or laptop (or when a dongle is plugged in), this will make the Versa sync easier. Don't worry, the battery on your Versa or mobile phone won't drain faster than usual. 

I hope this can be helpful, give it a try and let me know the outcome! 

[Paul19822013]

I have managed to resolve mine now by disabling smart unlock on my phone
then 're enabling it this fixed sync issues.

[Babysittingjake]

Thank you!!! It worked  I didn't realize that mine was even on. Swipe to open was blocking it. 😘

[Paul19822013]

Glad it worked normally I'm the one looking for help not finding the answer

[WinningLosing]

I am having the same issue. Turn VPN off on my phone and it synced immediately. Another flawed technology.