Versa Display Gone

[JackieVersa]

I've had my Versa for about 3 months. It sent a low battery notification in the early AM and then the display disappeared entirely. I can see the screen backlight when I rotate my wrist and my alarm still goes off (vibrations) and recognized the touchscreen to shut it off... but there is no data, digits, or icons on the screen at all. Not even a logo. I've charged the battery and attempted holding down the back and bottom buttons. Is this fixable?

[SunsetRunner]

Hi, first try to restart your Versa several (4 to 5) times in a row by pressing the two buttons. If that does not solve your problem, try a factory reset. Click the link and you will find all the info needed how to do that and also that, if problem is solved, you need to setup your Versa all over again with your mobile device.

[AlvaroFitbit]

@JackieVersa Welcome! It's good that the community is growing! Sorry to hear that your Versa display isn't working. Did you try the suggestions @SunsetRunner  shared with you? If the issue persist then let me know so I can further assist you.

I look forward to your reply.

[JackieVersa]

No change. I tried to reset again and the factory restore. I still only get the back-light recognizing activity but nothing actually shows up on the screen. It appears that the battery life may have drastically changed in the last few days. I had no issues with battery life before. I noticed this morning that the internal clock might now be off too because the alarm went off about 7 minutes before it should have - still without a display, only with the vibrations. I will get in touch with Customer Support. Thank you for your assistance!   

[AlvaroFitbit]

@JackieVersa thank you for your update. Since the issue persist I have created a ticket for you so Support can further assist you. You will get an email from them.

Keep me posted.

[JackieVersa]

@AlvaroFitbit There is no improvement on getting the display functioning and now I think the battery life has deteriorated and the clock may off since the alarm vibrations went off about 7 minutes before they should have - still with no display. 

[AlvaroFitbit]

@JackieVersa  thank you for letting me know. As I mentioned you should have received an email from our Support team so they can further assist you. I would like to know if they did contact you and if they were able to help you?

I look forward to your reply.

[JackieVersa]

Yes. They contacted me and we were unsuccessful in getting the screen to display any information. I believe we are now moving toward replacing my versa.

Thank you for your assistance!

[AlvaroFitbit]

@JackieVersa thank you for the update and sorry for the late reply. Happy to hear that Support is replacing your Versa. Hopefully you are already back on track with the new device.

Keep me posted.

[JackieVersa]

Yes! My versa was replaced. The new one has me back on track. I think it took about 12 days from when my versa malfunctioned to the day I received the replacement.

Thank you for your assistance!

Happy customer!

Jackie

"Life isn't about waiting for the storm to pass, it's about learning to dance in the rain."

[JuanJoFitbit]

@JackieVersa I'm sorry for the late response. However, I'm so glad to hear that your replacement unit is working properly. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀