Versa Faded display

[Kanch]

Hi Team,

My versa was working till yesterday. Suddenly its screen fades away and no colours are screen.

Screen shot atached in below comment.  Please help.

[Kanch]

Screen looks like this. It fades even more. At some point screen becomes complete blank with with white black circular circle

[AlejandraFitbit]

It's great to see new faces @Kanch, welcome!

I am sorry to hear about your display issue and appreciate the attachment. If you haven't tried the restart process, I suggest restarting your Versa by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Kanch]

I tried all the steps suggested. It is still not working. I have done factory reset as well. Still not working. Pls help fix this asap.

[AlejandraFitbit]

Thanks for the information @Kanch.

Since the steps provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[MTCHERYL406]

This exact thing is happening to mine as well! including notifications and all options as i scroll through.

[Nicky1509]

I also have the exact same problem that occurred about the same time. I also tried everything to solve the problem but nothing worked. I hope the issue can be resolved very quickly cause it's very frustrating. 

[AlvaroFitbit]

@MTCHERYL406 @MTCHERYL406  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa display is fading.

@MTCHERYL406 please try the suggestions shared by @AlejandraFitbit to see if this helps resolve the issue. 

@Nicky1509 thank you for following the suggestions. Since the issue persist please let our support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

I look forward to your reply.

[Nicky1509]

Unfortunately my issue could not be resolved. The support team was great! They helped me very quickly and very good. My watch is still under warranty so they are sending me a new pebble. 

[MTCHERYL406]

I have tried the suggested fix and restarted my Versa. I have even reset to factory settings. While doing that, an update was installed. The problem still persists. It makes my Versa almost unusable as I cannot read messages or see the coaching exercises. Please help!

[AlvaroFitbit]

@MTCHERYL406 thank you for the update and sorry for the late reply. Since the issue persist please let our Support team know so they can assist you with this. I have created a ticket for you so you will get an email response from them.

Let me know how it goes.

[lisa_vill]

Woke up and I am experiencing the same thing with my Fitbit versa. It is working fine but there is a clear circle around the middle. It gets better than smaller. Bigger than smaller. 

[lisa_vill]

I restarted my Fitbit and made it was charged. Completed a factory reset and it’s still coming in and out of whiteness. Help is appreciated! 

[TINTIN66]

I've been experiencing the same issue. I did all of the suggestions above, I've tried to change the clock face and that doesn't seem to work either. It is getting quite annoying since it makes it very difficult to read the screen. If there is a fix for this please help.

[lisa_vill]

I got a new display from Fitbit. There is no way to fix it

-Lisa Marino

[MTCHERYL406]

I returned mine. The support here takes forever! I recommend chatting with
an agent directly as they are excellent!

[AlvaroFitbit]

@TINTIN66 Welcome! It's good that the community is growing! Sorry for the delay in my response.

Let me help you with your Versa display and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

@lisa_vill happy to hear that your Support team replaced your device.

Keep me posted.