Versa Frustration

[Dotzie6900]

For over a week now my versa is disconnecting from my Samsung phone. I am unable sync or receive messages. I have invested too much time in problem solving just to get it to work for about an hour and then stop again. Last time I reached out Fit Bit Support for help they said they saw I was able to sync earlier in the day and that should be sufficient. Is anyone  else having repeated lost connection? 

[NellyG]

Hi @Dotzie6900  What Samsu g phone is it? Is it on the Supported Devices List?

[Dotzie6900]

Samsung 9. Yes it is supported, hence the fact it worked until last week and works on and off this week.

[NellyG]

Mmm I dont know what to suggest except try Support again.