06-02-2020 11:22
06-02-2020 11:22
Have you tried a shutdown. Hold left and lower right buttons to turn on
Contact Fitbit
I assume the heart rate is on
06-03-2020 09:29
06-03-2020 09:29
Hello,
Thanks for the reply 🙂 I have done the shut down in the settings, reset it a dozen times, held the back sensor like the youtube videos and nothing. I have tried to reach customer service but with COVID it seems to be impossible.
06-03-2020 10:03
06-03-2020 10:03
I'm having the same issue. Don't know if it's because of the latest update, or because it got a little water in it when i was washing off the dirt from the band but its its beyond irritating. Tried rebooting several times and went through the hassle or a factory reset but neither solution worked.
06-03-2020 11:36
06-03-2020 11:36
Same thing is happening to me. It went glitchy about 2-3 weeks ago (after the last firmware update). Last week I finally uninstalled the app from my phone after I "forgot this Versa". Did the factory reset on my Versa. and then reinstalled everything. Took forever, but seemed to work - for about 4 days. Now I'm right back where I was - no heart rate tracking, no sleep insights, no active hours tracking, and my battery is draining like crazy! It HAS to be something with the firmware update - they need to put out a bug fix ASAP!
06-03-2020 14:25
06-03-2020 14:25
I'm having the same issue. Started a couple weeks ago, and nothing I've tried has worked. It's extremely frustrating because I can't monitor my heart rate during runs, I rely on the heart rate feature very much. Getting in touch with support is impossible, via phone or chat. I'm do close to switching to another watch.
06-03-2020 17:08
06-03-2020 17:08
06-29-2020 14:30
06-29-2020 14:30
Yep. Same here. I have done all the “try this things” a million times and still nothing. It all started with the last update. It’s horrible! My husband never did the update and he is fine but I’m ready to throw my Fitbit in the garbage.
06-29-2020 16:50
06-29-2020 16:50
Having the same problem. The heart rate sensor just stopped working a couple days ago. I've tried every troubleshooting article, turning it on/off, soft reset, hard reset, and even factory reset. After one restart I briefly got it working, but then it stopped after about 15-20 minutes, and it hasn't worked again since. Without the heart rate sensor it's useless for my sport training, and it's frustrating that their only response is to offer a 25% discount on a new watch. I'm unwilling to keep spending hundreds of dollars on a device that's going to fail in less than two years, with no option for repair.
06-29-2020 20:53
06-29-2020 20:53
I was having the same problem and I decided to change my face clock and that did the trick My watch is working properly now