help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Heart-Rate false readings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2020 02:12

‎02-06-2020 02:12

I have a question, has anyone whom have complaint to Fitbit regarding the Fitbit giving false heart-rate readings in 2018's issues been resolved?

 

I have the same issue, purchased the Versa Dec 2018 so just out of warranty but it's giving false readings, heart-rate 174 when one is sitting down is a problem. 

 

I contacted Fitbit this morning, and was told they are aware of the problem and engineers are working on resolving it, new update should be available next week and if problem persist to call them again. 

Then I found the thread where people have been complaining since April 2018 and they were told the same thing as I was this morning, needles to say, I was less calm, called back and was told the same again, said to this poor man but it's been since early 2018 it's still not resolved, yes he can't give a timeline, escalated to supervisor and this can only be done via mail.

 

So the question is, has anyone's heart-rate reading issue been resolved? 

 

All these Versa's are being launched and the original is covered in defects that they seem to be unable to resolve. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-06-2020 08:45

‎02-06-2020 08:45

Hello Belbrown - I'm having the same issues! I updated my phone App last night and since then, everything has been whompus backwards! I even recorded 18 minutes of activity WHILE SLEEPING last night! According to my Versa, I have not stopped being active since going for my run at 5:00 this morning. It's not even 11:00 a.m. and I've already met my burned calories goal by over 700 calories! The heart-rate is continually in the peak zone and restarting my tracker has done nothing. This is just making me anxious which doesn't help me get an accurate read on my heart-rate anyways.

Best Answer
0 Votes

‎02-06-2020 22:56

In response to jseyfert11

‎02-06-2020 22:56

Have you contacted Fitibit yet, they will give you the same rehearsed line but I'm hoping the more of us on their case the faster a solution will be brought forward. 

 

 

Best Answer
0 Votes

‎02-07-2020 05:32

In response to Belbrown

‎02-07-2020 05:32

I did contact FitBit. They basically told me turn off the heart rate
monitor on my device until the issue is resolved unless I’m sleeping or
working out. I had it on for my morning run today but not while sleeping
last night.
Best Answer
0 Votes