Versa Home Button fell out (Left Side Button)

[JohnnyKipp]

I've had my Versa since April 30th, and its been a pretty good device, I upgraded from a Blaze, which is not waterproof and I enjoy watersports so being waterproof was a must for me. The one big thing I noticed though, is how easy it is to scratch the face, its much "softer" than the Blaze was in my opinion. Anyways, the other day I noticed the left side large home button went missing. I called Fitbit Support and they emailed me a FedEx shipping label to send it back with, (just the watch itself, not the charger or band) and once they received the watch, they would inspect it and send me a new one. I'm happy with this level of support and will report back once I have my new device in hand.

Thanks,

Johnny

[N8teGee]

I'm sorry to hear of your issue, but glad to hear of your positive support experience.

Hopefully it's resolved quickly and you're back up and running in no time!

[AlejandraFitbit]

Hey @JohnnyKipp, it's great to see you here and @N8teGee thanks for stopping by.

I am sorry to hear about what happened with your Versa but it's great to hear that you received a replacement for it. It's great to know that you are satisfied with the product and our support team.

If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[JohnnyKipp]

I just received an email saying they got my Versa back and asked for my return address. I should see it in 5-10 business days.

[JohnnyKipp]

I have my new Fitbit, instead of just the tracker portion, which I sent back, they sent me an entire new Versa, charger, wristband and all. Now I have a charger for at home and one for at work.

Sweet!

Thanks Fitbit. 

[AlejandraFitbit]

Thanks for the update @JohnnyKipp. I am glad to hear that you have received a new Versa, enjoy it and if you need anything else do not hesitate to post it.

Happy stepping!