Versa Hourly activity and Heart Rate not working

[MarieKC]

The hourly activity and Heart Rate were working on my Versa until 19thJanuary. Since then (& I don’t remember if there was an app update around then) the hourly activity is recorded on my watch but does not transfer to the App when synced. 
There is no reminder either to remind me to move 10 minutes before the hour. 
The heart rate does not work at all on the watch. 
I have tried restarting the watch and shutting down the watch but no luck. 

[Leesa2018]

The heart rate - It’s the same with my versa as well. I’ve contacted customer service 3 times in 2 weeks almost. Earlier today, I requested to know if it this is my versa only or a versa bug. They informed me “The issue that you have notice is a bug. We’re aware of this issue, but may not be able to provide a fix in the near future. We'll continue to monitor the situation and keep our team informed of its impact.“

I’m going to have to monitor my hourly reminders now 

[Brig07]

This is absolutely unacceptable on the part of Fitbit. If this is their
idea of customer service, they have definitely lost me as a customer.

--
Brigitte Burbach

[Brig07]

This is absolutely unacceptable on the part of Fitbit.  If this is their idea of customer service, they have definitely lost me as a customer.

[MarieKC]

Kind Regards,
Marie Casey

[MarieKC]

Fitbit contacted me with advice on how to reset, shutdown and factory reset the Versa, none of those solutions solved my issues.
The light on the back of the Versa is not flashing either.
The heart rate is not working, the hourly activity is not working and the sleep is not working.
The hourly activity is recorded on my Versa but doesn’t sync on the app

Fitbit contacted me and will replace the Fitbit, so thankfully there is a new one in the way. Fitbit has a 2 year warranty on all watches.

I hope you get sorted with your watch.
Kind Regards,
Marie Casey

[Brig07]

Marie,

I'm glad that they seem to be working with you to resolve the issue.  Will you update us once you receive your replacement and let us know if you are experiencing the same issues?  If its a bug in the software, I fear that the new one will have the same problems.

Thanks!

[Leesa2018]

The two year warranty is in the EU , I believe