Versa Lite Black Screen

[VMiller12]

My versa lite just randomly went black, I have tried restarting it multiple times, I tried charging it, and nothing is working. I contacted Fitbit customer service and they won’t do anything as my warranty is up. This watch is only 1.5 years old! I’m soooo angry that nothing will be done, is there anything else I can do to get it working again?! 

Moderator Edit: Labels

[Wuesty]

Mine did the same thing!! I bought a new charger and everything trying to figure it out and nothing!! I’m wondering if it wasn’t an update or something that went wrong. Sounds like we are not the only ones. 

[VMiller12]

Ya a lot of people I have spoken too has had this happen! To think Fitbit won’t do anything to fix it makes me mad because it’s happening to a lot of others also!

Vici Miller

[Disney1r]

Disappointed to hear that Fitbit won’t help to resolve problem. Mine just went dark yesterday as well and have had Fitbit for 1.5 years. 

[Tan_th2]

I'm in the exact same boat as you, screen just went blank won't charge etc had it for the same length as you. Just called up and there is nothing there can do. Terrible service. 

[VMiller12]

Fitbit obviously knows these screens are famous for this, which is why they won’t do anything for us! 

[VMiller12]

Yep!! I’m so disappointed with fitbit’s customer service!!