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Versa Lite Black Screen

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‎06-22-2021 08:09 - last edited on ‎08-06-2021 19:34 by Fitbit Moderator

‎06-22-2021 08:09 - last edited on ‎08-06-2021 19:34 by Fitbit Moderator

My versa lite just randomly went black, I have tried restarting it multiple times, I tried charging it, and nothing is working. I contacted Fitbit customer service and they won’t do anything as my warranty is up. This watch is only 1.5 years old! I’m soooo angry that nothing will be done, is there anything else I can do to get it working again?! 

 

 

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6 REPLIES 6

‎06-22-2021 18:59

‎06-22-2021 18:59

Mine did the same thing!! I bought a new charger and everything trying to figure it out and nothing!! I’m wondering if it wasn’t an update or something that went wrong. Sounds like we are not the only ones. 

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‎06-23-2021 04:16

In response to Wuesty

‎06-23-2021 04:16

Ya a lot of people I have spoken too has had this happen! To think Fitbit won’t do anything to fix it makes me mad because it’s happening to a lot of others also!

Vici Miller
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‎06-23-2021 04:42

‎06-23-2021 04:42

Disappointed to hear that Fitbit won’t help to resolve problem. Mine just went dark yesterday as well and have had Fitbit for 1.5 years. 

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‎06-23-2021 05:36

‎06-23-2021 05:36

I'm in the exact same boat as you, screen just went blank won't charge etc had it for the same length as you. Just called up and there is nothing there can do. Terrible service. 

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‎06-23-2021 07:21

In response to Disney1r

‎06-23-2021 07:21

Fitbit obviously knows these screens are famous for this, which is why they won’t do anything for us! 

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‎06-23-2021 07:22

In response to Tan_th2

‎06-23-2021 07:22

Yep!! I’m so disappointed with fitbit’s customer service!! 

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