Versa Lite: Bluetooth connection issue

[WalkingFool59]

Probably my 7th or 8th FitBit, but my Versa Lite is the worst with keeping connected to Bluetooth. Four or five times a week I’m told no device found and info doesn’t sync. I turn off FitBit, turn off BT, turn off phone, but it won’t reconnect. Then, hours later, I’ll look and it will be syncing. Frustratingly annoying and annoyingly frustrating. Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello  @WalkingFool59, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[ksnyc15]

Initally I had time delay..

First 2 mins, 10 , min and now 3 hours. Then the same problem as you and follow the same procedure. BT did not find my fitbit so therefore cannot sync to get acurate time.

After 3 tries with support, they offered  me a 35% discount on my next Fit Bit purchase.. Do I want to go there again? Yes Frustrating and Annoying for sure.. Now that is hooked up with Google will there be more problems??

[Cyroc]

I am having the exact same problem. Have uninstalled app, restarted phone and watch, everything and mine isn’t syncing and the time is getting slower

[RicardoFitbit]

Welcome aboard @Cyroc and @ksnyc15, it's a pleasure for me to assist you today.

@ksnyc15 Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.

@Cyroc Your post and the details that were shared are appreciated, I'm sorry to know that you're still experiencing difficulties with your device despite trying the troubleshooting steps that were shared on my previous post. To solve the syncing issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Don't hesitate to ask me any additional questions you may have, I'll be around.

[Cyroc]

Thanks.

I have tried all this and have also deactivated the Fitbit to reconnect it and it won’t connect at all

[NHInsider]

I have done all the steps - except that now neither the phone nor the app nor the Windows computer connection can actually find the Versa Lite to re-pair it. So the tracker is merrily tracking data but I cannot access it.

It is patently obviously that the tracker's bluetooth is not functioning. It is ridiculous that there is no way to turn it (the bluetooth) off and on. It's ridiculous that there is no way to sync it via the usb.

I am extremely tired of having to replace the tracker every time Fitbit sends out an update. It's almost like the updates are designed to force people to buy new trackers. Probably going to get some other brand this time, much as I like the Fitbit interface and don't want to lose the years of back data.