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Versa Lite GPS won't connect

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‎02-27-2021 14:54 - last edited on ‎02-28-2021 21:05 by Fitbit Moderator

‎02-27-2021 14:54 - last edited on ‎02-28-2021 21:05 by Fitbit Moderator

My Versa lite won’t connect to GPS when I start an exercise? It’s not as issue with my phone though I don’t think as my strava is working normally with my phone GPS 

 

Moderator Edit: Clarified subject

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‎02-28-2021 21:05 - last edited on ‎03-13-2025 09:33 by Fitbit Moderator

‎02-28-2021 21:05 - last edited on ‎03-13-2025 09:33 by Fitbit Moderator

Hi @RhiBurke, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check and try the steps that are specified on our help article:  and let me know how it goes.

I'll be here if further assistance is needed. 

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‎02-28-2021 21:05 - last edited on ‎03-13-2025 09:33 by Fitbit Moderator

‎02-28-2021 21:05 - last edited on ‎03-13-2025 09:33 by Fitbit Moderator

Hi @RhiBurke, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check and try the steps that are specified on our help article:  and let me know how it goes.

I'll be here if further assistance is needed. 

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‎10-12-2021 06:16

In response to RicardoFitbit

‎10-12-2021 06:16

This didn't work. I am facing the problem almost everyday during walk, run. Often I see the error on watch mentioning "no GPS signal" . Frustrated now. and I know that there is no problem with phone.  

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