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Versa Lite Heart Rate Malfunction

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I’ve had my Versa Lite since May 2019. In the last month I noticed my heart rate is about 10-15 bpm slow while doing a workout. If I don’t set the activity to start and just workout without starting the activity, it seems to be fine! For example, I took my dog for a walk up and downhills. It was reading 110-115 when I got back to my house. As soon as I ended the workout it showed 133.  During a full body weights workout I had sweat literally dripping and was only showing 140.  I have restarted the watch, the app, reset to factory settings, tried different positions on my wrist during workouts, and the back of the watch is clean. Anyone have any ideas? It’s also not showing me the bpm sleep graph but appears to be tracking bpm as it shows me my average bpm and time spent below rhr while sleeping. Please help! 

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