Versa Lite Not Functioning

[jennifergb]

2 days ago my Versa Lite’s screen was filled with green vertical lines and i couldn’t even use my watch. Now it won’t even turn on anymore or do anything. 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums @jennifergb.  

Thank you for all the details that you've provided regarding the inconvenience you've experienced with your Versa Lite. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them about this. 

Let me know if you have further questions.  

[LAC3177]

After uninstalling the app from my PC, reinstalling same...and after reconnecting Bluetooth, this is what I'm stuck with.

[DavideFitbit]

Hi, welcome back to the Community forums @LAC3177, I'll be glad to help you with this. 

Thank you for the phone and for all the details that you've provided regarding the screen of your Versa watch that is stuck with the FItbit logo. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[LAC3177]

How may I perform a Factory Reset?

[DavideFitbit]

Ji, thank you for your reply @LAC3177. 

You can find the information to perform a factory reset in this article, but this is usually not recommended for the Versa Lite watch. I would suggest that you follow the recommendations provided by the Customer Support team and that you continue the communication with them.

Let me know if you have further questions.  

[LAC3177]

The Customer Support Team advise me that I could have a 30% discount on a new FitBit product.  My Versa Lite is useless right now.

I'll try the factory reset.  Thank you, David.

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"On your device, open the Settings app > About > Factory Reset."

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Following those instructions for a factory reset cannot be accomplished because my screen is frozen.

Any more suggestions?

Well, since my screen is frozen, I'm S-O-L.

Moderator edit: merged replies 

[DavideFitbit]

Thank you for your reply and for sharing your feedback @LAC3177, since you already tried all the troubleshooting steps found in the forums, there are no other steps that I could suggest you to try, but you can continue the communication with the Customer Support team so they can let you know how to proceed with this. 

Let me know if you have further questions.