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Versa lost my data and time is wrong

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‎12-11-2020 06:49 - last edited on ‎12-11-2020 09:15 by Fitbit Moderator

‎12-11-2020 06:49 - last edited on ‎12-11-2020 09:15 by Fitbit Moderator

My Fitbit Versa has lost a whole day in time. Hello please! Not techie!

 

 

Moderator Edit: Clarified subject

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‎12-11-2020 09:19 - edited ‎10-08-2023 04:02

‎12-11-2020 09:19 - edited ‎10-08-2023 04:02

Hello there @GrammaJanet56, welcome to the Community Forums. 

Keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. This would also explained why your data didn't sync to your Fitbit account. 

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your Versa was mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?

As for your data that was lost, if you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-11-2020 09:19 - edited ‎10-08-2023 04:02

‎12-11-2020 09:19 - edited ‎10-08-2023 04:02

Hello there @GrammaJanet56, welcome to the Community Forums. 

Keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. This would also explained why your data didn't sync to your Fitbit account. 

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your Versa was mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?

As for your data that was lost, if you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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