Versa Lite SPo2 sensor suddenly gone...

[Dhred54]

Have had my Versa Lite for a month or so and the SPo2 sensor stopped working overnight. 

Is SPo2 sleep tracking a premium service? Was I on some sort of unannounced free trial that ran out with no notice?

The sensor only shows green light now, no red right, so it's definitely not a dashboard issue but a sensor on/off, firmware--and yes I did the update this morning when I discovered the SPo2 sensor was off but that did not help--or something else (defective hardware?).

Any help would be much appreciated.

[SunsetRunner]

There is nothing wrong on your end.  Fitbit is adding that to some folks and then removing it.  I have no idea what their reasoning is.

[Dhred54]

My Fitbit Versa Lite is new, bought it just before Christmas, and it had it on there when I bought it. So I've had it from day 1--they did not 'give it' to me in that sense. 

My guess is that they give you a 30 day trial on Free account, and then take it away if you don't upgrade to a Premium account. 

What is particularily annoying, and sort of foul play, is that they don't bother to tell you that when you buy the smartwatch or notify you when they take the sensor away. It's just there when you first get the watch, and then it's gone 30 days or so later without a word. There's also ZERO information about it on the website or on the net. All you find is talk about how they're rolling out the SPo2 sensors on all Fitbits and how some people get it and some are not.

Horrible customer relations move. Horrible.

[SunsetRunner]

Respectfully, I don't agree with you.  It was available to you for their testing and it is not a part of Premium.  When they are ready we will all get it free.  I haven't got it yet even for a little while and I am a member of the Fitbit Community Council. There is nothing surreptitious going on.

[Dhred54]

I'm merely pointing out that any communications regarding the product roll out has either been non-existent or incomplete.

To have the sensor from day one of purchase and having no information on the website or by web search that it may be temporary or that it is in some sort of beta testing is not a well thought out customer service plan to say the least.

When it was all of a sudden gone this morning, of course I went online and searched on the website and in the forum for information about the sensor to find out what was going on. All I could find anywhere was notices that it was rolling out to users and posts by some users saying they got it and some saying they had not. NOWHERE did I see anyone say they had it and then it went away. 

Looking closer at the premium offerings I saw the sleep heartbeat graph listed under advanced sleep option--premium plan. This is what led me to assume that it might have been a 30 day trial. 

So if it eventually rolls out to everyone, that is great. But I'm still justifiably annoyed at the absence of communication and information on what the heck is going on...as is every other annoyed user posting about the sensor there/not there in the forums.

Ok?

[SunsetRunner]

OK!  Peace. 😃