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Versa not recieving texts

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‎01-23-2020 16:14

‎01-23-2020 16:14

Waiting a new update they tell me, but I don't believe it. I'll wait and see. Not a happy customer right now.

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‎01-24-2020 10:12

‎01-24-2020 10:12

Welcome to the Community, @Laurendawn20.

 

I understand how are you feeling. Thanks for letting us know about the issue you are experiencing with your text notifications. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-24-2020 10:56

In response to AlejandraFitbit

‎01-24-2020 10:56

I'm not a happy customer either. I have only had my Versa 2 for about a week and I have yet to receive a text notification. It was showing phone calls, but has since stopped that too. In case it matters, I have a Samsung S8 and I do get the info from my watch to the phone, just not vice versa.I think it is ridiculous that a brand new watch is acting this way.

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